Memberships
Some venues and organizers offer memberships on Jambo. A membership is a monthly plan with a host: you pay once a month, and in return you get perks like checking in at the door and free tickets to certain events.
Each membership is set up by the host, so what it includes is up to them. Every membership shows:
- Its name and description, written by the host, explaining the perks.
- Its monthly price, which includes Jambo's service fee. Sales tax is added on top.
- Its door check-ins in the app, like 2 door check-ins per week. This is how many times your membership code can be scanned at the door in each day, week, or month.
Finding a membership
Memberships are listed on a host's page, in the Memberships section.
- In the app: open a host's page and scroll down to Memberships.
- On the website: open a host's page on jambo.app and look for Memberships under the host's details.
If a host doesn't have a Memberships section, they don't offer one yet.
Becoming a member
You need a Jambo account to join. On the website, you'll be asked to log in first.
In the app
- On the host's page, tap Become a member on the membership you want
- Under Payment, pick a saved card, or tap Add a card (or Add a new card) to add one
- Under Billing ZIP code, enter your 5-digit ZIP code. It's used to calculate sales tax.
- Tap Subscribe. The button shows the monthly price.
You'll see You're a member! once your first payment goes through. From there, tap Show membership code to pull up your code, or Done to close.
On the website
- On the host's page, click Become a member on the membership you want
- Under Payment, pick a saved card, or click Add a new card and enter your card details
- Click Subscribe
Once it's done, the membership card on the host's page shows You're a member.
Your card is saved to your account, so you can use it again for tickets and other memberships. See the Payment methods and purchase history guide.
If subscribing doesn't work
- You already have this membership. Check My Memberships for its status.: you can only have one of each membership at a time.
- We need a billing ZIP code to calculate sales tax.: enter your ZIP code and try again.
- This membership is no longer available.: the host has stopped offering it.
- This host can't accept memberships right now. Try again later.: the host's account isn't ready to receive payments yet.
If your bank declines the card or needs extra verification, you'll see a message about it. Try again, or use a different card.
Billing
- You're charged right away when you subscribe, for your first month.
- Your membership renews monthly after that, on the date shown as Renews in My Memberships. Your card is charged automatically each time.
- Sales tax is added to the price, based on your billing ZIP code.
- Your price is locked in. If the host changes the price later, you keep paying the price you signed up at.
Checking in at the door
Your membership comes with a QR code that staff scan at the door.
- In the app, open My Memberships (or the host's page)
- Tap Show membership code on the membership
- Show the code to staff at the door
Your membership code is only in the Jambo app, and it only works while your membership is Active.
Each scan uses one of your door check-ins. The card under your code shows your allowance, like 2 door check-ins per week. The count starts over at the beginning of each new day, week, or month, depending on the membership. When you've used them all, the scanner shows No scans left until the next one starts.
A membership is honored at the places the host chose, which may include more than one location. If staff see Not honored here, your membership doesn't cover that door.
Claiming free tickets
Some memberships include free tickets to the host's events. When you open an event your membership covers, you'll see a Free with your membership card on the event page.
- Open the event in the app or on jambo.app
- Tap Use my membership (or Claim next to the ticket you want, if your membership covers more than one)
- You'll see Ticket claimed with your membership. The ticket is now in your tickets, just like one you bought.
On the website, the card says You have a [membership] membership and lets you claim one ticket at a time.
Things to know:
- One free ticket per ticket type. Each membership can claim one free ticket for each ticket type it covers. More tickets of that type have to be bought as usual. If you've already claimed it, you'll see You've already claimed your free ticket for this.
- Free tickets don't use up door check-ins. Claiming a ticket is separate from your door check-in allowance.
- Tickets have to be available. If the ticket type is sold out or not on sale, you can't claim it. You'll see Those tickets just ran out. if they sell out while you're claiming.
- Your membership has to be active. If it isn't, you'll see Your membership isn't active right now.
- At the door, a claimed ticket is scanned like any other ticket. See the Your tickets guide.
If you don't see the card on an event, your membership doesn't include free tickets for it.
My Memberships
All of your memberships are listed in one place:
- In the app: go to your profile, tap the gear icon, and tap My Memberships under Memberships.
- On the website: click your profile picture in the top right and choose My Memberships.
Each membership shows its monthly price, its door check-ins, a status, and when it renews or ends:
- Active: your membership is working. Tap Show membership code to check in.
- Past due: your last payment didn't go through. Your code and free tickets won't work while it's past due.
- Incomplete: your first payment didn't go through, so the membership never started.
- Canceled: the membership has ended.
Canceling a membership
You can cancel any time. Your membership stays active until the end of the month you've already paid for, then it doesn't renew.
In the app
- Open My Memberships
- Tap Cancel membership on the membership
- Tap Cancel It to confirm
You'll see Your membership will not renew., and the membership shows Ends with the date your benefits stop.
On the website
- Open My Memberships
- Click Cancel membership
- Click Cancel membership again to confirm
The membership then shows Cancels on with the date.
Canceling doesn't refund the month you're in. You keep your door check-ins and free tickets until the end date.