You've created your event, sold tickets, and now it's getting close to show time!

To allow your staff to scan tickets for your event, you must first add their Jambo accounts as ticket scanners.

You can add scanners in two places in the Jambo Dash:

The Jambo app is used for scanning tickets from any mobile device. There is no extra hardware required!

If you entered a Jambo username, or the phone number of someone who already has an account, they're added right away and show as On Jambo in the scanners list.

If you entered a phone number that nobody on Jambo uses yet, you'll be asked to confirm. Jambo will text them a link to install the app, and they'll show as Waiting for signup. As soon as they sign up with that phone number, they can scan tickets.

Scanners added on a host can scan any event hosted by that host, and any other host's event taking place at that venue.

This allows you to set up your staff once for your host rather than for each event. If the venue is different from the host, they can have their own scanners to help with the traffic.

To give someone access to just one night, add them on that event instead of on the host.

To stop someone from scanning tickets, open the actions menu next to them in the scanners list, choose Remove, and confirm.

This immediately revokes their access, unless they've also been added as a scanner somewhere else that covers the event.

Let's get your customers in the door as smoothly as possible!

First, have all of your ticket scanners download the Jambo app and sign into their account. There is only one Jambo app, and it is used for everything from finding events and buying tickets to scanning them.

On the Jambo app, navigate to the event's page.

Tap the ⋮ icon in the top right, and tap the Scan Tickets option.

Your phone will now turn into the ticket scanner for the event!

When a customer shows you their ticket, point the camera at it and wait for a vibration.

Once the ticket is scanned, the status and type of the ticket will be shown on your screen.

Customers with several tickets can show a single code for their whole group, as long as the ticket types allow it. Ticket types are groupable by default. When you scan a group code, every ticket in the group and its status is shown on your screen. If they're all green, let the whole group in to speed up entry!

The last scanned ticket stays on your screen until you tap on it or scan the next ticket. Your phone vibrates each time it scans a new code.

In the Jambo Dash, you can view all of your attendees and ticket holders.

You will be able to see how many tickets have been acquired for the event, how much each user paid for their ticket (in case prices changed over time, or they were complimentary), and the status of each ticket.

If a customer's ticket has been used externally or you want to prevent them from being able to scan it, you can mark it as used in the Jambo Dash.

The ticket now behaves like it was previously scanned, and will show as already used the next time it's scanned.

If a customer's ticket has been scanned already and you want to allow them to scan it again, you can mark it as unused in the Jambo Dash.

The ticket now behaves like it was never scanned before, and will scan successfully the next time.