Your event's Attendees tab in the Jambo Dash shows who's interested in your event, who has tickets, and every ticket that's been issued. It's also where you refund tickets.

At the top, you'll see three numbers:

Below that, switch between three views.

Everyone who marked your event as interested, with the date they did. People who get tickets are automatically marked as interested too.

Use this to see how much buzz your event has, even before tickets sell. You can send these people updates from the Messaging tab.

Everyone who has tickets, with:

Every individual ticket, with:

From a ticket's actions menu, you can also mark it as used or unused. See the Scanning tickets guide.

Use the Search people... box to filter the current view by name or username. In All Tickets, you can also search by phone number to find tickets reserved for someone who isn't on Jambo yet.

You can refund paid tickets from the All Tickets view. Each ticket is refunded in full. There's no option for partial refunds.

Only paid tickets that haven't been refunded yet are included. Click Clear Selection to start over.

The buyer is refunded the ticket price plus the sales tax they paid on that ticket, back to their original payment method. The service fee isn't refunded.

The ticket shows Refunding while the refund is processing, then Refunded once it's done.

The Dash doesn't send the buyer a message about the refund, so let them know it's on the way.

Refunds come out of the money you've earned from the event:

Your earnings from an event stay available for refunds until the event is finalized. If you don't have enough from the event to cover a refund, for example because a promoter's commission came out of your share, the refund window shows:

Enter a payment method and click Pay & Confirm Refund to pay the difference and issue the refund.

Refunding a ticket doesn't put it back on sale. It still counts toward the ticket type's Sold count. If you want to sell more, raise the ticket type's Total Availability.