Your tickets
Your Jambo tickets live in your account, so you don't need to print anything. At the door, staff scan the QR code on your phone.
Finding your tickets in the app
The quickest way is from the event itself:
- Open the event's page
- Tap View my tickets at the top
To find the event, go to your profile (tap your picture in the bottom right). Events you have tickets for are listed under Upcoming Events with a ticket icon.
You can also see every ticket you've bought in Purchase History. See the Payment methods and purchase history guide.
Your confirmation text includes a link straight to the event, so you can also open your tickets from there.
Showing your tickets at the door
On the My Tickets screen, choose how you want to show your tickets.
Individual
Individual shows one ticket at a time, with its QR code, ticket type, and the event's date and time. If you have more than one, swipe left and right to move between them. The counter at the bottom (for example, 1 of 3) shows where you are.
A ticket that's already been scanned turns gray and shows Used with the date and time it was scanned.
Group
Coming with friends? Group puts all of your unused tickets into a single QR code: "Scan this one ticket to get your whole group into the event." Staff scan it once and see every ticket in the group, which makes getting in faster for everyone.
A few things to know:
- Only tickets that haven't been used yet are included
- Organizers can choose to leave some ticket types out of group codes. Those tickets only appear under Individual.
- If there's nothing left to group, you'll see No tickets left to use. or No group tickets available for this event.
Turn up your screen brightness before you reach the door. It helps the scanner read your code quickly.
Your confirmation email
When you buy tickets, we email you a confirmation that includes:
- A QR code for each ticket, which can be scanned at the door just like the one in the app
- An Add to Google Calendar link
- A calendar file (event.ics) you can open to add the event to Apple Calendar, Outlook, or any other calendar app
- A View Tickets on Jambo button
The email goes to the address on your account. To add or change it, see the Profile and settings guide.
Viewing tickets on the website
You can also view your tickets on jambo.app:
- Sign in, then open the event's page
- Click View my tickets
- Use the arrows to move between your tickets
To see all of your upcoming events on the website, click your profile picture in the top right and choose My Events.
The website shows individual tickets only. To show a group code, use the app.
Tickets someone gave you
Organizers can give out tickets using your Jambo username or your phone number.
- If you already have an account, the tickets appear in your account right away.
- If you don't have an account yet, the tickets are held for your phone number. Sign up with that same number and they'll be added to your account automatically. See the Creating an account guide.