Managing your team
Running events is rarely a one-person job. Add your coworkers to your organization in the Jambo Dash so everyone can work on the same hosts and events, each with their own login.
You'll find your team on the Team page in the left sidebar. It lists everyone in your organization, their role, and any invites that haven't been accepted yet.
Team members are people who use the Dash. To let your door staff scan tickets in the Jambo app, add them as ticket scanners instead. They don't need to be on your team. See the Scanning tickets guide.
Roles
Everyone on your team is either an Owner or a Member.
| Member | Owner |
|---|---|---|
Create and edit hosts and events | Yes | Yes |
Manage ticketing, attendees, and ticket scanners | Yes | Yes |
See who's on the team | Yes | Yes |
Set up and manage payouts | No | Yes |
Invite, edit, and remove team members | No | Yes |
Members can do the day-to-day work of running events. They don't see Payouts in the sidebar, and the Team page is view-only for them.
Owners can do everything a member can, plus handle the money and the team. Whoever creates the organization is its first owner. Only make someone an owner if you trust them with your payout details and your team.
An organization can have more than one owner, and must always have at least one.
Inviting a team member
Only owners can invite people.
- Go to the Team page
- Click Invite Member
- Enter their Email
- Choose a Role: Member or Owner
- Click Invite
They'll get an email with a link to accept. Until they do, they show in your team list with an Invited badge. If the invite runs out before they accept it, the badge changes to Invite Expired.
The invite has to be accepted within 48 hours, and they need to sign in with the same email address you invited. If they don't have a Dash account yet, they can create one from the invite link. See the Signing up for the Dash guide.
Cancelling or resending an invite
If someone didn't get the email, or their invite expired, open the actions menu next to the invite and choose Resend Invitation. They'll get a fresh email, and they have another 48 hours to accept.
To cancel an invite, open the actions menu next to it, choose Cancel Invitation, and confirm.
Changing someone's role
- On the Team page, open the actions menu next to the team member
- Click Edit
- Choose a new Role and click Save
You can't change the role of the only owner. Make someone else an owner first. If you try, you'll see a Role Update Failed message.
Removing a team member
- On the Team page, open the actions menu next to the team member
- Click Delete and confirm
They lose access to your organization in the Dash right away. Hosts and events they worked on stay with your organization.
You can't remove the only owner of an organization. If you try, you'll see a Remove Failed message. To hand an organization over to someone else, make them an owner first, then remove the old owner.