Sometimes you want to give tickets away instead of selling them. Jambo has two ways to do that:

Your event must be published before you can give complimentary tickets.

The tickets go straight to that person's Jambo account and show up with the rest of their tickets in the app.

If you enter a username that doesn't exist, you'll see User not found. Double-check the spelling, or try their phone number instead.

If you enter a phone number that isn't linked to a Jambo account, the Dash asks you to confirm. Click Give to reserve the tickets for that number.

The tickets are waiting for them as soon as they create a Jambo account with that phone number. Until then, they show as Pending Registration on your Attendees tab, with Reserved via phone number under the number.

Bonuses let a ticket type come with extra tickets of another type. For example:

Every time someone gets a ticket of the first type, they automatically receive the bonus tickets for free.

First, make sure the ticket type you want to give as a bonus exists on the same event. If it shouldn't be sold on its own, set it to Hidden.

You can add several bonuses to one ticket type. Ticket types with bonuses show a badge in your ticket list, like +1 bonus. Click the badge to open its bonuses.

To change or remove a bonus, open Manage Bonuses and use the actions menu next to it. Removing a bonus doesn't take back bonus tickets people already received.

When you give complimentary tickets of a ticket type that has bonuses, you'll see a With Ticket Bonuses checkbox. Leave it checked to also give the bonus tickets, or uncheck it to give only the ticket you selected.

If a ticket type only exists to hand out other tickets, like a "Party Pack" that gives 4 entry tickets and 4 drink tickets, turn off Scannable in the ticket type's Advanced section. The bundle ticket then won't show up on the attendee's phone, and they'll only see the tickets they actually need at the door.