--- title: Setting up payouts slug: setting-up-payouts docTags: createdAt: 2026-10-01T12:00:00.000Z --- Before you can charge for tickets, Jambo needs to know who to pay. Setting up payouts takes a few minutes in the Jambo Dash, and it's handled securely through our payments partner, Stripe. You can create free events without payouts. To set a price on a ticket type, your payouts need to be set up first. Until then, the ticket editor shows **You must setup Payouts to charge for tickets.** under the price. # Who can manage payouts Only **Owners** of your organization can set up and manage payouts. Members don't see the **Payouts** page in the Dash. If you need to manage payouts and you're a Member, ask an Owner of your organization to change your role on the **Team** page. # Setting up payouts 1. Sign into the [Jambo Dash](https://dash.jambo.app) and click **Payouts** in the sidebar 2. Click **Setup Payouts** 3. Fill out the **Account Information** form (see below) 4. Click **Save Changes** By setting up payouts, you agree to the [Jambo Terms of Service](https://www.jambo.app/terms). ## Account information The **Account Information** form has three tabs. **Basic Info** Choose your **Account Type**: - **Business / Company**: for registered businesses, LLCs, corporations, etc. Enter the legal name of your business as the **Business Name**. - **Individual**: for sole proprietors, freelancers, or individuals. Enter your **First Name** and **Last Name**. **Address** Your street address, city, state, and ZIP code. **Tax Info** - Businesses enter an **Employer Identification Number (EIN)**. If you use your Social Security Number for business tax purposes, enter that instead. - Individuals enter a **Social Security Number (SSN)**. We're required to collect this information to verify your identity and meet U.S. tax reporting rules. Once you've submitted a tax ID, this tab shows its status: **Pending Verification** while it's being checked, then **Verified**. :::hint{type="info"} Fill out every tab, even though only your name is required to save. Missing information can hold up your account from being verified, and you can't sell paid tickets until it is. ::: You can come back and change this information at any time by clicking **Edit Account Info** at the top of the **Payouts** page. ## Linking a bank account Your bank account is where your earnings are sent. You can start selling before you link one, but you need it before your first payout. 1. On the **Payouts** page, click **Add Bank Account** 2. Follow the steps in the secure window to connect your U.S. bank account Once it's linked, the **Linked Bank Account** panel shows your bank name and the last 4 digits of your account. To switch to a different account, click the pencil icon next to it. # Ready to sell The getting-started checklist in the Dash shows **Ready to sell** next to **Set up payouts** once your account has been verified. From then on, you can put a price on your ticket types. If the checklist still says **Not finished**, open the **Payouts** page and look for an alert at the top. # Payout alerts The **Payouts** page shows a yellow alert when something needs your attention. - **We need more information from you before we can enable payouts.** Click **Edit Account Info** and fill in anything that's missing, especially your address and tax ID on the **Tax Info** tab. - **Link a bank account in order to receive payouts.** Click **Add Bank Account** to connect the account you want to be paid to. ### Payouts paused for tax information Once your total earnings on Jambo pass the IRS reporting thresholds, we're required to collect tax information for Form 1099. If we don't have it yet, your payouts are paused and every Owner of your organization gets an email titled **Submit tax info to resume your payouts**. To resume payouts, go to **Payouts**, click **Edit Account Info**, and enter your tax ID on the **Tax Info** tab. Payouts resume automatically once your information is verified. # Payee Code Every organization with payouts set up gets a 5-character **Payee Code** on the **Payouts** page. Share this code with another organization when they want to split ticket revenue with you, for example when you're the artist or co-host for their event. They'll enter it when they add you as a pay split on their ticket type. The code shows as **—** with the message **You must finish onboarding before taking pay splits** until your account has been verified. To learn how money moves once you start selling, see the **How payouts work** guide. # Frequently Asked Questions :::ExpandableHeading ## Why does Jambo need my SSN or EIN? Jambo, through Stripe, is required by U.S. law to verify the identity of anyone we pay and to report earnings to the IRS on Form 1099. Your tax ID is used only for that. ::: :::ExpandableHeading ## Can more than one person manage payouts? Yes. Every Owner of your organization can see and edit the **Payouts** page. Payouts belong to the organization, not to one person. ::: :::ExpandableHeading ## Can I sell tickets in another country? Not yet. Jambo payouts currently support U.S. businesses and individuals with U.S. bank accounts. :::