---
title: New organizer kickback
slug: new-organizer-kickback
docTags: 
createdAt: 2026-10-01T12:00:00.000Z
---

Every new organization on Jambo gets **50% of the service fee back** on its ticket sales for its **first 60 days**. It's our way of helping you get started, and there's nothing to apply for.

# How it works

Your 60-day kickback period starts the moment you create your organization in the Jambo Dash.

During that period, every time someone buys paid tickets to one of your organization's events, Jambo sends 50% of the service fee from that purchase back to your organization. This happens automatically, shortly after each purchase.

For example, if a buyer pays $3.00 in service fees on their order, $1.50 of it comes back to you.

The kickback is on top of your normal earnings. It doesn't change your ticket prices, and buyers pay the same service fee they always would.

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What counts is when the ticket is sold, not when the event happens. A ticket sold on day 59 earns the kickback, even if the event is months away.
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# What you need

**Set up payouts before you start selling.** The kickback is sent to your organization's payout account. If your payouts aren't set up when a ticket sells, there's nowhere to send the kickback, and it's skipped for that sale. You'd need payouts set up to sell paid tickets anyway. See the **Setting up payouts** guide.

**Sell paid tickets.** Free tickets don't have a service fee, so they don't earn a kickback.

# Tracking your kickback

To see how much an event has earned, open the event in the Dash and go to its **Overview** tab.

Once the event has earned a kickback, you'll see:

- A **Jambo Kickback** total next to your other sales numbers
- A **Jambo kickback** line in the **Financial Breakdown**, added on top of **Your earnings**

# Frequently Asked Questions

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## Do I need to sign up for the kickback?

No. Every new organization gets it automatically for its first 60 days.
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## When does my kickback period end?

60 days after you created your organization. Sales after that day pay the normal service fee with no kickback.
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## Does the kickback get taken back if I refund a ticket?

No. Service fees aren't refunded to buyers, and the kickback you received for that sale isn't taken back either.
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:::ExpandableHeading
## Do events at other venues or with pay splits still count?

Yes. Any paid ticket sold for an event your organization owns earns the kickback, no matter where the event is or who you split revenue with.
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