--- title: Managing attendees and refunds slug: managing-attendees-and-refunds docTags: createdAt: 2026-10-01T12:00:00.000Z --- Your event's **Attendees** tab in the [Jambo Dash](https://dash.jambo.app) shows who's interested in your event, who has tickets, and every ticket that's been issued. It's also where you refund tickets. # The Attendees tab At the top, you'll see three numbers: - **Tickets Sold**: how many tickets have been issued, including complimentary and bonus tickets - **Unique Customers**: how many people have tickets - **Interested**: how many people marked themselves as interested in your event Below that, switch between three views. ## Interested Everyone who marked your event as interested, with the date they did. People who get tickets are automatically marked as interested too. Use this to see how much buzz your event has, even before tickets sell. You can send these people updates from the **Messaging** tab. ## Customers Everyone who has tickets, with: - **Tickets Acquired**: how many tickets they have for this event - **Total Spend**: the total ticket price they've paid, not including service fees or sales tax ## All Tickets Every individual ticket, with: - **Person**: who holds the ticket. Tickets reserved for someone who hasn't joined Jambo yet show their phone number and **Reserved via phone number**. - **Ticket Type** - **Price**: what they paid for it. Complimentary tickets show **Complimentary**, and bonus tickets show **BOGO**. Refunded tickets show **Refunding** while the refund is processing, then **Refunded**. Hover over **Refunded** to see when it was issued. - **Acquired**: the date they got the ticket - **Status**: **Ready to Scan**, **Used** (with the time it was scanned), or **Pending Registration** From a ticket's actions menu, you can also mark it as used or unused. See the **Scanning tickets** guide. ## Searching Use the **Search people...** box to filter the current view by name or username. In **All Tickets**, you can also search by phone number to find tickets reserved for someone who isn't on Jambo yet. # Refunding tickets You can refund paid tickets from the **All Tickets** view. Each ticket is refunded in full. There's no option for partial refunds. ## Refunding one ticket 1. Go to your event's **Attendees** tab and click **All Tickets** 2. Click the actions menu on the ticket 3. Click **Refund** 4. Review the details and click **Confirm Refund** ## Refunding several tickets at once 1. In **All Tickets**, check the box next to each ticket you want to refund 2. Click **Refund X tickets** in the bar that appears above the list 3. Review the details and click **Confirm Refund** Only paid tickets that haven't been refunded yet are included. Click **Clear Selection** to start over. ## What the buyer gets back The buyer is refunded the ticket price plus the sales tax they paid on that ticket, back to their original payment method. **The service fee isn't refunded.** The ticket shows **Refunding** while the refund is processing, then **Refunded** once it's done. :::hint{type="warning"} Refunding a ticket doesn't stop it from being scanned. To make sure a refunded ticket can't be used to get in, choose **Mark as Used** from its actions menu after you refund it. ::: The Dash doesn't send the buyer a message about the refund, so let them know it's on the way. ## Who pays for a refund Refunds come out of the money you've earned from the event: - **Your share**: the money you received for the ticket is taken back. - **Pay splits**: each organization you split with returns its share of that ticket. See the **Pay splits** guide. - **Promoter commission**: if a promoter sold the ticket, they keep their commission. Your organization covers that amount, so for that ticket you pay back the full ticket price minus pay splits. - **Service fee and sales tax**: Jambo keeps the service fee. The sales tax is returned to the buyer by Jambo. ## When your event balance is too low Your earnings from an event stay available for refunds until the event is finalized. If you don't have enough from the event to cover a refund, for example because a promoter's commission came out of your share, the refund window shows: - **Host Balance**: what you currently have from this event - **Total Required**: what the refund will cost you - **Shortfall**: the difference you need to pay - **Processing Fee**: the card processing fee on that payment (2.9% + $0.30) - **Total Payment**: the shortfall plus the processing fee Enter a payment method and click **Pay & Confirm Refund** to pay the difference and issue the refund. ## What can't be refunded - Free tickets, complimentary tickets, and bonus tickets - Tickets that are already refunded or being refunded - Tickets for a finalized event. Events are finalized about three days after they end, so issue any refunds before then. Refunding a ticket doesn't put it back on sale. It still counts toward the ticket type's **Sold** count. If you want to sell more, raise the ticket type's **Total Availability**. # Frequently Asked Questions :::ExpandableHeading ## Do bonus tickets get taken back when I refund a ticket? No. Bonus tickets that came with a refunded ticket stay with the buyer. To stop them from being used, mark them as used from their actions menu. ::: :::ExpandableHeading ## Can an attendee request a refund in the app? No. Refunds are issued by organizers from the Dash. If an attendee asks you for a refund, find their ticket in **All Tickets** and refund it. :::