---
title: Creating an account
slug: creating-an-account
docTags: 
createdAt: 2026-10-01T12:00:00.000Z
---

Your Jambo account is tied to your phone number. There's no password to remember: each time you sign in, Jambo texts you a code.

The same account works in the Jambo app and on the Jambo website, so tickets you get in one place show up in the other.

:::hint{type="info"}
Jambo currently supports US phone numbers only.
:::

# Sign up in the app

First, [download the Jambo app](https://jmbo.app/download). You need an account to use the app.

1. Tap **Continue with Phone Number**
2. Enter your phone number and tap **Next**
3. Enter the verification code we texted you. If it doesn't arrive, wait for the timer and tap **Resend**
4. On the **Set up your account** screen, fill in:
   - **Display Name**: the name other people see on Jambo. You can change it later.
   - **Username**: your unique @handle. Jambo suggests one based on your display name, but you can type your own.
   - **Email**: where we send your ticket confirmations.
5. Tap **Finish**

If you already have an account, entering your phone number and verification code signs you straight in.

:::hint{type="success"}
If you opened an event link before signing up, the app takes you to that event as soon as your account is ready.
:::

# Sign up on the website

You can also create an account on [jambo.app](https://jambo.app) while buying tickets or viewing an event.

1. Click **Login or create account** in the top right (on a phone, it says **Log in**), or start getting tickets for an event
2. Enter your phone number
3. Enter the verification code we texted you
4. Fill in your display name, username, and email
5. Click **Create Account**

# Username rules

Usernames can be up to 26 characters and can only contain letters, numbers, periods, and underscores. They also can't:

- Start or end with a period
- Have two periods in a row
- Be only numbers or only underscores

# Tickets waiting for you

If an event organizer gave you tickets using your phone number before you had an account, they're waiting for you. As soon as you sign up with that phone number, the tickets are added to your account. For more on finding them, see the **Your tickets** guide.

# Frequently Asked Questions

:::ExpandableHeading
## Can I change my phone number?

Your phone number is how you sign in, and it can't be changed in the app. If you need help with this, contact [support@jambo.app](mailto\:support@jambo.app).
:::

:::ExpandableHeading
## Can I change my username?

You can change your display name, photo, and bio at any time, but not your username. See the **Profile and settings** guide.
:::